Hospitals Get Low Marks From Patients

November 4, 2008

In the first ever National Survey on patient perspectives on hospital care, the hospitals in the US received less than glowing marks on the whole.  Where were some key areas that needed improvement? Pain management and discharge instructions. 

I was somewhat surprised that people were not pleased by how they received the discharge instructions.  Perhaps I’m more surprised that hospitals don’t do a better job of taking care of this.  After all, it’s the hospital’s way of sending the patient off on the right foot and hopefully keeping them from coming back.

Unfortunately, I’m not surprised at all that patients were upset with pain management techniques.  This seems to be a common thread in US Healthcare.

What grades would you give the hospitals you’ve been in?

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The Family as Partner in Healthcare

October 30, 2008

This is a great way to start my new blog.  This article hits the nail right on the head.

Especially important is the fact that families are also partners in care, not just customers. According to Beverly Johnson, the president of the nonprofit institute for Family-Centered Care:

“Families are allies and partners for safety and quality.”

Couldn’t have said it better myself.